Patient Policies + Etiquette

To all my lovely patients:

It’s a joy to serve all of you, but running a small business has its challenges. It’s a one woman show, folks!! Even though new patients sign the intake forms that outlines my patient policies regarding cancellations and such. It seems to always come up, and I’d like to keep the lines of communications open to avoid any misunderstandings and to keep the boundaries clear. So here is an outline of my patient policies & etiquette.

Cancellations: Things come up and you may not be able to make your appointment. If you cancel within 24 hours or don’t show up, your card on file will be charged at the full cost of the treatment you were scheduled for. This is a standard policy for most medical and service oriented businesses.

Insurance: I do not take insurance. Cash only. That may change one day, but for now this is how I operate. If you have an FSA or HSA card you can use it for your sessions, and I can email you a super bill that you can submit to you insurance company for reimbursement.

Returning Patients: Any returning patients that I have not seen in over a year, is considered a new patient. You will be scheduled and charged as a new patient. A lot of things can change in over a year, and in order for me to provide you with the best care, I would need to complete a new health history and consultation with you before continuing with your sessions.

Time: Make sure you give yourself enough time to park and make it to your session on time. If you show up late to your session, your treatment will still end on time. If you think you will be more than 15 minutes late, you may not be seen and the cancellation policy will still apply.

Attire: Remember to wear loose comfortable clothing to your sessions. I usually have my patients keep their clothes. Wearing loose comfortable clothing ensures you will be comfortable and I will be able to access areas as needed.

Thank you for your understanding. I appreciate you all.

Jenny Ahn